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Cookies Policy
This Cookies Policy explains how Golden Reels Casino uses cookies and similar technologies when you visit or use our website. It describes what these technologies are, why they may be used, the choices available to you, and how cookies relate to information collected through our services. Please read this policy together with our Privacy Policy and any other terms that apply to your use of the website.
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1. What cookies are
Cookies are small text files that a website places on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember certain information and support functions during a visit or across later visits. Cookies do not usually contain information that directly identifies you by name. However, information associated with a cookie may sometimes be linked with account, device or usage information.
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Golden Reels Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a different distinction is needed.
Some cookies are session cookies. They remain on your device only while your browser is open or while a particular visit continues, and are normally removed when the session ends. Other cookies are persistent cookies. These remain on your device for a period set by the cookie or until you remove them through your browser or device settings. The period may vary depending on the purpose of the cookie.
First-party and third-party cookies
A first-party cookie is placed by Golden Reels Casino or on its behalf when you use our website. A third-party cookie is placed by a service provider or another organisation whose technology is used on the website. Third-party technologies may support analytics, security, content, advertising, payment-related features or other website functions. The relevant third party may process information according to its own privacy notices and terms.
Cookies can be used on their own or together with other information. For example, a cookie may help keep a user signed in during a session, remember a selected preference, identify unusual activity, measure how pages perform or understand how visitors move through the website. The use of a cookie does not necessarily mean that Golden Reels Casino knows your identity.
2. Why we use cookies
The cookies used on the Golden Reels Casino website may serve different purposes. The exact cookies and technologies available may change as the website, its features and its service providers change. We aim to use them for legitimate operational, security, service improvement and communication purposes, subject to the choices and requirements that apply to you.
Strictly necessary cookies
These cookies are needed for core website functions. They may help the website load correctly, maintain a secure session, support account access, remember information entered during a transaction or protect the website against misuse. They may also help apply security controls, route requests, manage traffic or provide features that you have specifically asked to use.
Because these cookies support essential functions, some parts of the website may not work properly if they are blocked. Where a cookie is necessary for a service you have requested, it may be used without relying on a separate optional marketing preference. This does not mean that every cookie used on the website is essential.
Preference and functionality cookies
These cookies help remember choices and settings so that the website can provide a more consistent experience. Examples may include language or display preferences, consent choices, accessibility settings, region-related selections and information about how a feature should operate. They can reduce the need to repeat the same selections during later visits.
Analytics and performance cookies
Analytics cookies help us understand how visitors use the website. They may provide information such as which pages are viewed, how visitors navigate between pages, whether pages load correctly, which features are used and whether an error has occurred. This information may be combined into reports and used to improve site design, performance, content and usability.
Analytics information is generally used in aggregated or pseudonymous form where practical. It may still involve device, browser, network or usage information. We do not treat analytics cookies as a guarantee that activity is anonymous. The information collected and the way it is used depend on the technology and settings in place at the time.
Advertising and marketing cookies
Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content and deliver information that is more relevant to a user's interests. These technologies may recognise a browser or device across websites or services operated by the same provider.
Marketing cookies are not required for basic access to the website. If you decline them, you may still see advertising or promotional content, but it may be less relevant or less tailored to your interests. Choosing not to allow marketing cookies does not automatically remove other information collected for essential security or service purposes.
Security, fraud prevention and compliance
Cookies and related identifiers may be used to help detect suspicious behaviour, protect accounts, prevent automated or unauthorised access, investigate misuse and maintain the integrity of the website. They may also support processes required to operate a gambling service responsibly and in accordance with applicable obligations. Security technologies may continue to operate when optional cookies are declined if they are needed to protect the service.
3. Your cookie choices
When available, the website may show a cookie notice or preference tool that lets you accept, reject or manage categories of optional cookies. Your selections may be stored in a preference cookie so that the website can remember your decision. If you clear your cookies, use a different browser or change devices, you may be asked to make your selections again.
You can also manage cookies through your browser or device settings. Most browsers allow you to see stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is saved. The steps differ between browsers and devices, so you should consult the relevant provider's help information for instructions.
- Allowing cookies can provide a smoother experience and keep selected preferences available between visits.
- Blocking all cookies may prevent account, security, navigation or other website functions from working as intended.
- Deleting cookies may remove saved preferences and may sign you out of active sessions.
- Changing browser settings on one device will not necessarily change settings on another device.
- Some third-party technologies may require separate controls or opt-out processes operated by the relevant provider.
- You may need to revisit your preferences if the website introduces a new browser, device or session.
If you disable optional cookies, Golden Reels Casino will seek to respect that choice in the relevant context. Certain information may still be collected through strictly necessary technologies, server logs or other operational processes. This is because the website needs some information to provide requested features, maintain security, remember account activity or meet applicable legal and operational requirements.
Cookie controls do not necessarily remove information that was collected before a preference was changed. They also do not automatically delete account information, transaction records, communications or other personal information held for separate purposes. If you want to ask about information held by Golden Reels Casino or exercise a privacy right that may apply to you, please use the available privacy or support contact method shown on the website.
4. Cookies, personal information and third parties
Some cookie information may be personal information under applicable privacy laws, particularly where it can reasonably be linked with an account, device or individual. Golden Reels Casino handles personal information in accordance with its Privacy Policy and the privacy obligations that apply to the relevant service. The Privacy Policy contains further information about collection, use, disclosure, storage, security and access to personal information.
The website may use service providers to host content, provide analytics, support security, operate technical functions, measure advertising or help deliver other services. These providers may process information obtained through cookies on our behalf or for their own purposes, depending on their role. They may be located in Australia or another country. Their access should be limited to the services they provide, subject to applicable arrangements and obligations.
Third-party websites, applications, advertisements and links may have their own cookies and privacy practices. This Cookies Policy does not control technologies placed by websites that Golden Reels Casino does not operate. You should review the privacy and cookie information provided by those third parties before using their services or providing information.
Cookies may be used with information about your browser, device, operating system, approximate location, IP address, referring page, pages visited, actions taken and the date or time of activity. The information collected will depend on the cookie category and the feature being used. We take reasonable steps to manage information appropriately, but no online service or security measure can be guaranteed to be completely secure.
Children and age-restricted services
Golden Reels Casino is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from children through gambling services. Cookies are not a way to confirm that a person meets an applicable minimum age or other eligibility requirement. If you believe that information has been collected from a child, please use the available contact method on the website so the matter can be reviewed.
5. Changes to this Cookies Policy
We may update this Cookies Policy when our website, technologies, service providers, business practices or legal requirements change. The updated version will be made available on this page and will show a revised effective date where appropriate. A material change may also be brought to your attention through the website or another suitable method.
You should check this page from time to time so that you remain informed about how cookies are used. If a new category of optional cookie is introduced, the website may provide a new or updated preference request where required. Continuing to use the website after an update may be treated in accordance with the choices and notices presented to you at that time.
Questions and further information
If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the privacy, help or support contact option provided on the Golden Reels Casino website. When making a request, provide enough information for the relevant team to understand your question, but do not send unnecessary passwords, payment details or other sensitive information through an unsecured message.
This policy is intended to provide clear general information about cookies used through the website. It does not replace the website's Terms and Conditions, Privacy Policy, responsible gambling information or any other terms that may apply to your use of Golden Reels Casino services.
